Regulation Made Simple

Specialist Training: Consumer Protection in the Telecoms Sector

Cullen International’s two-day seminar will focus on most relevant consumer protection rules applying in the telecommunications sector.

Download full programme  


The training will provide attendees with:

  • a comprehensive overview of the sector-specific and most relevant horizontal consumer protection rules applying in the telecommunications sector, using real-life examples and case studies from the European Union
  • an insight into the latest developments in:
    • net neutrality, including zero rating
    • the implementation of roaming regulations
    • e-privacy
    • switching and portability
    • quality of service measures
    • universal service
    • how the current review of the EU regulatory framework might affect these rules
  • a practical and applied learning approach, using case studies to reinforce understanding of key points
  • an historical perspective for participants to gain a clear appreciation of the key regulatory trends, and the growing importance of consumer protection issues in the telecoms sector.

Course programme:

For more detailed information, please download the full course programme.


Upcoming Consumer Protection Seminar are scheduled for the following dates:

 Next edition


The classes are held at the Thon Hotel EU in Brussels, in the heart of the European quarter.


This class will be of particular interest to:

  • regulatory experts who are interested in how sector-specific and horizontal consumer protection rules are applied in the telecoms sector
  • those interested in the role that consumer protection plays in shaping the telecoms market; and
  • those interested in finding out the latest consumer protection developments affecting the sector.


Over 95% of previous participants would recommend our courses!