The proposed Digital Networks Act (DNA) largely maintains the current set of end-user rights.
In addition, the European Commission highlights the need for a coordinated approach to fight fraudulent activities that affect telecoms end users.
The Commission proposes to:
- adopt BEREC guidelines on the technical and legal measures to protect end-users against fraud
- include in the DNA some provisions of the e-Privacy Directive, regarding the presentation of the end user’s calling line identification (CLI)
- maintain the principle of maximum harmonisation and key end-user rights when switching providers
- give member states the possibility to mandate access to emergency services using number-independent interpersonal communications services.
Our latest report offers an in-depth analysis of the provisions on end-user rights in the draft DNA.
For more information and to read the full report, please click on “Access the full content” - or on “Request full report”, in case you are not subscribed to our European Telecoms service.
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