Portugal requires CTT to compensate users if it fails to achieve quality targets
20 February 25
Pedro Miranda
Under a new regulation, if Correios de Portugal (CTT) does not meet quality of service targets, the ministry may mandate it to compensate users through investments in the postal network or retail price reductions. The compensation may be at most 3% of CTT’s annual earnings from services that are part of the universal postal service.
European Commission to withdraw draft e-Privacy Regulation and AI Liability Directive
16 February 25
Marianna Mattera
The European Commission’s 2025 work programme prioritises simplifying EU regulations (e.g. cybersecurity rules) to reduce administrative burdens.
Commission approves state aid for Czech Post’s digital mailbox service
12 February 25
Monika Kačeriaková
The European Commission approved state aid to Czech Post totalling €156m for the provision of the official digital mailbox during the period 2023–2027.
Czech government sends draft postal act amendments to parliament
06 February 25
Monika Kačeriaková
The most significant amendments to the Czech postal law since 2012 would allow for changes to the universal service, amend the reimbursement of the USO net cost and introduce new consumer protection rules. The government passed the amendments after one year of consultation. If passed by the two-chamber parliament, the act will come into effect from 2026.
Ofcom proposes changes to the universal service obligation, including reduced frequency of delivery and relaxed quality of service
05 February 25
Armen Ghalumyan
Ofcom, the UK communications regulator, is proposing changes to the postal universal service obligation (USO), including reduced delivery frequency for second class mail and relaxed quality of service targets for USO letters. Ofcom’s view is that the proposed modifications to the USO will still continue to meet the reasonable needs of postal consumers.
Ofcom imposes a £10.5m fine on Royal Mail for failure to meet delivery targets in 2023/24
30 January 25
Armen Ghalumyan
Ofcom, the UK communications regulator, imposed a £10.5m fine on Royal Mail for failure to meet its delivery targets for first class and second class mail in 2023/24. This is the second consecutive financial year in which Royal Mail was fined by the regulator for poor delivery performance as part of the universal service obligation.