Number portability allows clients of fixed and mobile telephony services to change provider while keeping their number. All the countries covered allow the porting of mobile numbers.
Brazil, Mexico, Peru and the United States also allow fixed number portability. In Argentina, fixed number portability is mandated but not yet implemented. Chile and Canada implemented complete portability, allowing a subscriber to port between fixed and mobile numbers. However, in Canada, porting can only take place within the same service area.
Most countries in the Americas use a centralised database system, using an independent administrator to manage the database.
In general, the portability process takes between a few hours and three days. Among the surveyed countries, Paraguay has the longest mobile portability process (8 working days) and Argentina will have, when implemented, the longest fixed portability process (5 working days). However, comparing the porting duration between countries is made more complex because the rules differ on the starting date, either being when a user sends a porting request or when the centralised database receives the request.
To access the full benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our services.
more news
25 July 24
Pos Malaysia improves performance in challenging market
Cullen International’s special report reviews the Malaysian postal market, providing market and financial data on Pos, as well as the operator’s sustainability targets and action.
22 July 24
[INFOGRAPHIC] Cullen Cheat Sheet on the European Digital Identity Regulation
This cheat sheet offers a graphic representation and a summary of the main aspects of the digital wallet, the main innovation of the EUid regulation.
18 July 24
5G gains traction in the MENA region
This benchmark covers 5G in MENA countries, including commercial deployments, government plans and targets for 5G, spectrum assignments and plans, network coverage and quality of service obligations and 5G trials.